Welcome to the new Business Support Hub. Please use this form to provide any comments or suggestions.
Having an up-to-date and appealing listing on visitscotland.com is a great way to promote your tour.
Our guide will take you through all the steps required to create a listing and what you need to do manage it going forward – whether that be editing tour information or adding images and videos.
If you are unsure about any aspect of our tour management system and can’t find the answer, our business enquiry team are available to help and support you.
All fields marked with an asterisk (*) are mandatory. Messages will appear in red at the top of any page if there are any issues or omissions with the information entered.
Go to the tours Management system registration page and complete the following mandatory fields:
Go to the tour management system registration page
After reading the terms and conditions, please:
Please note that by submitting the form you are agreeing to the working with visitscotland terms & conditions.
Once you've registered, you can login and complete your operator profile. The information entered in this profile will appear in each of your tour listings on the website once you have created and published the tour.
Start by clicking on the button that reads "login and complete your operator profile" in an email you receive from us. Alternatively, you can log in on the top right of the page of the tour management system.
Once you entered your registered email address and password, click "login". You will land on the operator profile page where you can complete the following four mandatory fields:
Please note that your contact information is private and for our internal systems only. It will not be visible on any of your tour listings on the website. Once you're done, please click "submit for review".
Next, your account will be reviewed by our customer services team. You will receive an email to advise when your account is active, allowing you to start adding your tour listings.
Once you have received an email confirming that your account is active, you can start to add your tour listings. You can add all relevant tours for your business. These will appear as individual listings on visitscotland.com.
Begin by going to your dashboard, where you can click on the button "add a tour". This will make you land on a "create a new tour page" where you can create your tour listing.
When you done, click the button "save and publish" to make your tour appear on visitscotland.com.
You can click on the button "save as draft" to create a draft tour listing.
Hereafter, you will be taken to your dashboard where a pop-up will appear at the top of the page that reads "tour successfully created".
Your tour is now a draft and will remain in your dashboard, but it is not live on visitscotland.com until you press the button "save and publish".
You can preview your draft tour clicking on the button "preview" to see how it will look on visitscotland.com before you publish it.
You can preview a tour in any of these two ways:
Save and publish your tour listing to make it live on visitscotland.com. Listings will be live and visible on the website within 15 minutes.
You can save and publish a tour in any of these three ways:
Afterwards, a bar with the text "tour was successfully updated with status published" will appear at the top of the page. Your dashboard status will change to published.
Save and unpublish your tour listing so it is no longer live on visitscotland.com. Saved and unpublished tour listings will remain in your dashboard and can be edited or published in the future.
You can save and unpublish a tour in any of these two ways:
Your dashboard status will change to unpublished.
Your dashboard is your central hub to manage your operator profile and all tour listings - whether they are a draft, published, or unpublished.
If you are not already in your dashboard, you can access it at any time by clicking on the button "dashboard" in the toolbar on the top right of any page.
The dashboard has a several different options that you can manage.
Click the button "edit" on your dashboard page.
Click on the button "add a tour". This will make you land on a "create a new tour page" where you can create your tour listing.
When you done, click the button "save and publish" to make your tour appear on visitscotland.com.
Under "tours" on your dashboard, you will see the name, description, last updated date and status of all your tour listings.
Click on the button "actions" in any of your tour listing to edit, duplicate, publish, unpublish, or preview your tour listing.
Use the search box function to find specific tours.
You can filter the list by "draft", "published", or "unpublished" tours.
You can edit any details of an existing tour at any time.
In the tours section find the tour you wish to edit, either click the name of the tour or click the button "actions" in your tour listing and select "edit tour".
Once you have edited your tour you will have four options, save as draft, preview, save and publish, and save and unpublish.
Under "tours" on your dashboard, you will find the tour you wish to preview. Click the button "actions" in your tour listing, and select either "preview" or "view live tour".
Under "tours" on your dashboard, you can find the tour you wish to publish. Either click on the button with the name of the tour or on the button "actions" in your tour listing, and click on "edit tour".
We highly recommend you preview your tour before you publish it on visitscotland.com.
You can also publish expired or unpublished tours. Status will change to published and your listing will be live and visible on visitscotland.com within 15 minutes.
You can duplicate existing tours to save time when creating additional tours with similar information.
Under "tours" on your dashboard, you can find the tour you wish to edit, click the button "actions" in your tour listing and select duplicate.
The duplicated tour will appear under "tours" on your dashboard with the same name as the original tour followed by the word "copy".
Click on the name of your tour to edit the duplicate tour in order to change the tour name and details as required.
Duplicated tours will automatically save as a draft tour, whether they were copied from a draft or a published tour.
You can unpublish existing tours if you wish to remove a tour listing from visitscotland.com. Unpublished tours will remain on your dashboard and can be edited or published in the future.
There are three ways to unpublish a tour:
If you have forgotten your password, follow the link "forgot your password" on the login page. Enter your email address and click send reset link.
You will receive an email with details of how to reset your password and confirmation once this has been done.
This reset link expires after one hour so if you do not use it within this time period, you will need to resend again.
The team will aim to review and activate your account within two working days during our office hours (Monday to Friday, 9am - 5pm).
You will receive an email notification as soon as your account has been approved. Please also check your junk / spam folders.
After registering and adding your operator details, you still need to add tours. It is these tours which will appear on our website. Go to your dashboard and click the “add a tour” button per listing you'd wish to create.
The tour management system is not currently mobile compatible.
Email business.support@visitscotland.com with the exact wording of the highlight, so we can get this added to tour management system.
It is vital you add starting points in tour management system as this populates the starting point box that the visitor uses when searching for tours. If you do not have anything populated, your tour will not be found in the relevant visitor searches.
The fields "highlights" and "themes" populate the "I’m looking for" and "what kind of tour are you looking for" respectively. You can find these fields in the additional tour information section of your tour.
If you need any further help updating your tour listing, our business enquiry team are available to help and support you. You can reach them at business.support@visitscotland.com.
You can also phone 01463 244111, available: Monday – Friday, 9am – 5pm.
