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  5. How to target and reach the US market

How to target and reach the US market

8 minute read • Last updated: 25 February 2025

Scotland is a fantastic holiday destination for US visitors. They are high spenders, who stay longer and look for memorable experiences. The US remains Scotland’s number 1 international source market and surpassed pre-pandemic and 2022 levels for both visits and spend in 2023.

Read on to understand the US market and why they’re choosing to holiday in Scotland. You can use these tips to create the right marketable product for these visitors to help increase bookings.

In this article:

  • Why should I target US visitors?
  • Key 2023 statistics
  • Create the right experiences
  • Offer a quality experience
  • Be responsible and inclusive
  • How to market to US visitors

Why should I target US visitors?

There is a strong potential for Scotland to receive more US visitors than we do currently because:

  • American visitors tend to stay in Scotland for longer – in 2023, they accounted for 20% of all overseas trips to Scotland, and 34% of all overseas spend.
  • Scotland has a small share of outbound international tourists from the USA which means huge potential growth.

The total number of visits from the US reached a record high in 2023 with 794,000 visits. This surpassed 2022 levels by 15% and pre-pandemic levels by 25%.  The number of nights and tourist spend also reached record levels in 2023.

Review the visitors from the US profile.

Explore Scotland's other key market trends.

Key 2023 statistics

  • 794,000 visits

    Total number of trips by American visitors to Scotland in 2023

  • 6.9 million nights

    Total number of nights spent in Scotland by American visitors in Scotland in 2023

  • £1,237 million

    Total spend by American visitors to Scotland in 2023

  • 8.7 nights

    Average nights per trip by American visitors to Scotland in 2023

Source: IPS, 2023 (numbers have been rounded)

Create the right experiences

US visitors love exploring Scotland’s great outdoors and are mesmerised by our beautiful landscapes, looking for more opportunities to explore off-the-beaten track. History and culture are also a main motivator for them. They want to visit a mix of Scotland’s iconic attractions and hidden gem locations. Outdoor activity and attractions also play a significant role, closely followed by Scottish ancestry.

There is also an increased demand for food and drink compared to all other markets. 65% of US visitors took part in a food and drink experience which included farm tours, cookery classes and afternoon tea.

Whilst US visitors are willing to spend money on more luxurious experiences from accommodation and fine dining restaurants to private touring options, they must offer good value for money.

US visitors are motivated to visit Scotland by:

  • scenery and landscapes
  • history and culture
  • ancestry
  • outdoor activities
  • our people
  • food and drink
  • golf

Think about whether your current product covers these topics. Could you expand your product offering, create a brand-new product or adapt existing products which would deliver in these areas?

There could be an opportunity to partner with another business to launch a bespoke personal and immersive experience.

Examples could include:

  • 4-star + and luxury – behind-the-scenes experiences, high-end accommodation and dining
  • VIP / behind-the-scenes or private touring experiences.
  • ‘Meet the Maker’ events highlighting local produce and agritourism experiences
  • highlighting iconic cultural attractions, as well as hidden gems

US visitors are also one of the longest staying international markets. They are willing to travel further afield to experience the very best of our country. There could be an opportunity to partner with businesses elsewhere in Scotland, encouraging a trip between different locations*.

*If you’re offering a joint package, please check if your product needs to meet the Package Travel Regulations.

Offer a quality experience

Visitors from the US expect high levels of customer service. Read more about how to set your standards, and how to provide an excellent on-site experience.

Most US visitors enjoy bespoke and unique experiences, this helps them to feel fully immersed in the experience of being in Scotland. Consider what key materials and information you can share with them.

Other tips

  • US visitors are willing to travel to multiple regions across Scotland, often starting or ending in Glasgow or Edinburgh.
  • US visitors look for high-end accommodation options, including 4 or 5-star hotels that offer early check-in, and large rooms and beds.

Be responsible and inclusive

A couple waiting in line to make a purchase at a food van

Buying local produce at the Lobster Shack, North Berwick

Visitors from the US are interested in responsible tourism including:

  • choosing businesses who minimise their environmental impact
  • supporting communities by buying local
  • experiencing destinations that are less visited to avoid excessive tourism
  • travelling to different destinations via public transport
  • visiting destinations during off-peak seasons to avoid overtourism

Highlight on your website and social media channels how your sustainable practices help protect and preserve Scotland’s natural landscape. Emphasise how this is important in supporting local communities, and how their money is going to local suppliers.

Encourage use of public transport – make sure to list your nearest bus stop, train station and electric charging point, and timetables on your website and business listings. You could also offer a discount to anyone who arrives at your business using train, coach or bus.

US visitors are known to be responsive to responsible tourism practices such as:

  • exploring off-the-beaten track
  • visiting during shoulder season
  • staying longer
  • slowing down their trip e.g. slow tourism
  • supporting the local community
  • exploring less-visited destinations
  • more sustainable travel options to and around Scotland

23% of US visitors are over 55 – review your accessibility practices and ensure you’re able to cater for an older demographic.

Read more about how to create an inclusive business.

How to market to US visitors

Timing

On average, US visitors start planning their holiday around 43.7 weeks before a trip (approximately 10 months). You need to factor this into your marketing and be promoting the right season at the right time to the US market.

Travel distribution partners

When planning a trip to Scotland:

70% used at least one type of travel distribution partner to plan their trip, including travel agents, tour operators, online marketplaces and travel comparison websites.

One in ten didn’t look for information to plan their trip in advance.

Examples of key travel distribution partners in the US market include:

Tour operators such as - 

  • Globus Tours
  • CIE Tours
  • Brendan Vacations

Online travel agencies such as -

  • Expedia.com
  • Booking.com

Find out how to work with travel distribution partners.

VisitScotland.com

Over a third (36%) mentioned using the VisitScotland website when researching and planning their trip to Scotland.

Find out how to sign up for a free business listing.

Marketing messages

Couple taking selfie with river in background

A couple taking a selfie at Loch Trool, Newton Stewart

Returning visitors

32% of visitors from the US are repeat travellers to Scotland, which makes them more likely to look for new areas to visit. There is an opportunity for businesses outside of the main cities to market lesser-known destinations to US visitors.

Quieter seasons

Many US visitors are open to travelling during the quieter months, as this is when they are likely to find smaller crowds, and better availability for flights and accommodation.

  • There is great connectivity from the US to Scotland all year-round. Make sure to highlight your proximity to Edinburgh in your marketing for direct flight routes and other major cities for in-direct routes.
  • Share posts on your social media channels to help highlight when seasonal routes start and finish for the year.
  • Recommend top things to see and do in your area during off-peak and shoulder months, particularly for those key topics including landscapes and scenery, history and culture and ancestry.

Main inspirations

Across all your marketing – your website, social media channels, listings and travel distribution information – include how your business is related to their interests or located near these types of attraction.

All businesses can talk about what else there is to do in the area and encourage US visitors to make a day of it or stay longer in the area to see everything.

Talk about:

  • historic castles, monuments and sites
  • national parks, country parks and gardens
  • UNESCO sites
  • museums and art galleries
  • walking routes

You should also research and promote your location in relation to:

  • driving routes
  • long-distance walking routes
  • other initiatives such as guided tours, boat tours etc

Film and TV

39% of US visitors were influenced by booking a trip to Scotland through film, TV or books.

Are you close to any filming locations? Make sure to highlight this by posting on your social media channels, website and listings.

Popular media with US visitors include Outlander and Harry Potter.

Food and drink

Give food and drink recommendations that may complement your business. Here are some examples most popular with US tourists:

  • fine dining restaurants
  • food activities – cookery classes, afternoon tea etc.
  • farm shops
  • farmers’ markets
  • agritourism experiences

Events and festivals

38% of US visitors attended an event during their trip to Scotland. Give ideas and recommendations on what events and festivals are taking place throughout the year, particularly:

  • cultural events and festivals – eg art, comedy, music, dance or literature
  • Highland games
  • live music concerts

Practicalities

Travel to and within Scotland

There is good connectivity from the US to Scotland all year round via Edinburgh Airport.

  • Direct flights with Delta Air Lines, United Airlines, JetBlue, American Airlines and Virgin Atlantic.

Mention your proximity to the nearest airport and consider promoting airport transfers for accommodation businesses.

Once they’ve arrived in Scotland, 64% of US visitors use public transport which includes train, bus or coach. Make sure to list the nearest train stations, bus stops and bus routes for your business.

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