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  5. Inclusive and accessible events

Inclusive and accessible events

5 minute read • Last updated: 25 February 2025

Events bring people together and offer unique opportunities to foster social change, build community ties, and promote cultural understanding. Delivering inclusive events represents more than compliance with legal obligations - it's about creating safe and welcoming events that are accessible to all. Such events are all the richer for it.

You should strive to develop your own knowledge and take actions which improve participation in your event and support community cohesion. 

Find resources and information to help you better understand your responsibilities as an event organiser and what you can do to improve your event for everyone.

In this article:

  • Community engagement and wellbeing
  • Equality, diversity and inclusion
  • Inclusive and accessible events guide
  • Useful resources
  • Further context and information

Community engagement and wellbeing

Crowds observing cyclists at UCI World Championship

Crowds at 2023 UCI Cycling World Championships

© 2023 UCI Cycling World Championships

While every organiser should ensure their event is a safe and welcoming space for everyone who attends, it is important to think about the benefits that an event can bring to the wider community and how it can impact the wellbeing of all those who attend in the broadest sense.  

Examples of this could be bringing communities together, improving physical, mental, and social health, community cohesion, and pride in place. 

Being able to measure these effects has become increasingly important as local and regional authority support for events has grown.

eventIMPACTS provide more information on developing and measuring your social and community impacts.

Community participation

Involving people from the community in the organisation of an event and encouraging them to attend is a great way to give a sense of ownership. It can offer an outlet for creativity and an opportunity to try something new and meet new people.  

You can do this through accurately identifying your community stakeholders and ensuring you understand their respective needs and communicate with them effectively. You could consider hosting community consultation sessions, providing regular and consistent updates, engaging with the local community council(s), having open and responsive communication channels and co-design opportunities.

Place and civic pride

Events often become synonymous with their setting, particularly when they have been held there over many years. That means that how people see an event can strongly influence how they see the place in which it is held. This is true both for how visitors feel about an area as well as how the local residents feel about their community as a place to live and work. The aim is to support their sense of pride in where they are from.  

Equality, diversity and inclusion

Person enjoying festival

Edinburgh Deaf Festival

© VisitScotland/Rob McDougall

Making equality, diversity and inclusion (EDI) a core part of your planning process can lead to a better event experience for everyone and can also help to attract a more diverse audience. Promoting EDI is an important social impact objective for events, particularly during planning and operation of the event, but also in terms of helping to drive positive long-term change.  

Priorities for your event include supporting the attendance, participation and general inclusion of under-represented groups. It is also important to ensure physical accessibility for disabled attendees both in and around the venue as well as ensuring inclusive and accessible options are available for their journeys to and from the event.   

There can be a range of barriers for audiences to attend events including: 

  • affordability 
  • feelings of exclusion or ‘not being invited’ 
  • actual or perceived lack of facilities or information about event venue or site
  • mobility issues in and around the event site 
  • transport options to the event

Event organisers should also be aware of, and support, their audience’s potential neurodiversity, mental health and wellbeing needs, for example by providing designated quiet spaces at events or slow/relaxed sessions at programmed events.  

The Playbook for EDI in Festivals and Events is a free guide providing resources, tips and case studies to help event organisers embed EDI in their planning and delivery. It was developed by the Centre for Culture, Sport and Events at UWS in partnership with Glasgow Life and funded by Spirit of 2012, with contributions from VisitScotland. 

Read the Playbook for EDI in Festivals and Events | PDF 1.6MB in full or check out the shorter summary version | PDF 1.6MB.

Inclusive and accessible events guide

This guide is useful for anyone involved in organising events, regardless of their size, nature or location. 

This guide contains practical information for event organisers on how to make accessibility and inclusion a core part of your event planning and delivery. This could be anything from adding an access section to your website, to food and drink meeting a range of dietary requirements and individuals’ own budgets. 

The guide covers:  

  • your legal obligations as an event organiser  
  • key considerations when planning your event  
  • how to make the event programme accessible  
  • how to ensure you welcome everyone to your event  
  • making your marketing and information provision as accessible as possible  
  • accessibility of the event venue  
  • providing advice on getting to the event venue  
  • parking provision for people with additional needs  

Read the inclusive and accessible events guide | PDF 7.5MB.

Useful resources

Top tips for making your outdoor event accessible 

These tips have been compiled by Euan’s Guide, an award-winning disabled access charity who run an innovative and trusted disabled access review website.  

Check out the tips for making your outdoor event accessible. 

Making ticket sales accessible for disabled customers 

This guide provides information on the legal and operational considerations of ticketing for deaf and disabled customers. It was developed by Attitude is Everything following their State of Access Report in 2014. 

Find out more about making ticket sales accessible | PDF 1MB. 

Disability Customer Service e-tutorial 

There are a range of free video tutorials available on YouTube designed to help your business connect with the disabled community. These were produced by Purple Tuesday, an organisation with over 30 years of experience in supporting organisations across the public and private sector to become more accessible and disability-inclusive. 

Equality, diversity and inclusion event impacts 

This article includes guidance around measuring and reporting on EDI impacts. This is part of the eventIMPACTS toolkit which helps event organisers to evaluate the impact of their sporting and cultural events.  

Find out more about measuring EDI impacts.  

Accessibility information and advice for outdoor events

Read the Inclusive and Accessible Events Guide | PDF 7.5MB.

Further context and information

The Contribution of Events to Scotland’s Wellbeing 

This report from 2021 provides more information on how events contribute to Scotland’s wellbeing and how to measure this effectively. Wavehill were commissioned to deliver this report by VisitScotland on behalf of the Events Industry Advisory Group.  

Read the Contribution of Events to Scotland’s Wellbeing report.

Scotland’s National Strategy for Economic Transformation 

This strategy provides useful context and information on the relevance of wellbeing to Scotland’s economy. It sets out the priorities as well as the actions needed to maximise the opportunities of the next decade to achieve our vision of a wellbeing economy. It was developed by Scottish Government. 

Read Scotland’s National Strategy for Economic Transformation. 

Related pages

Events health and safety

Find out more about legislation for organising an event in Scotland including licensing, permissions, insurance, policing and more.
Article
7 minute read

Working with event partners

Find out more about working with partners for support on funding, planning and delivering events.
Article
10 minute read

Quality event delivery and planning

Find out more about progressing your event to the organising stages including action plans, risk management and event impacts.
Article
5 minute read

How to grow your event audience

Find out more about identifying the people most likely to come to your event, how to reach them and how to build on this audience.
Article
6 minute read

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