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  1. Home
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  3. Sustainability
  4. Improve your sustainability
  5. Medium-term sustainability improvements

Medium-term sustainability improvements

If you've started measuring your climate impact, and made some simple short-term improvements, its time to start planning in some bigger changes which require a little more time and investment. From improving your waste systems to working with local suppliers, these improvements might need a bit of planning, but they are very achievable. It's just a case of building this into your climate action plan so you know what will make the biggest improvements and what's achievable for your business.

In this article:

  • Improve your waste systems
  • Work with local suppliers to buy local products
  • Travel
  • Install electric vehicle (EV) charge points
  • Improve or replace fixtures and fittings
  • Apply for recognitions and awards

Improve your waste systems

Improve recycling and adopt a zero-waste approach. Waste management is urgent for Scotland, as waste sent to landfill produces harmful methane emissions.

The cost of this will depend on your needs, from setting up more waste disposal points or a composting system for organic waste, to partnering with a recycling partner, or investing in waste reduction and tracking software.

Organisations such as Zero Waste Scotland and Change Waste Recycling can provide resources and guidance. Scottish waste management companies such as Albion Environmental Limited, Entec Solutions Ltd, and WRC Recycling offer consultancy services to various businesses including SMEs, to optimise waste management processes and promote sustainability. Biffa or SUEZ can also set up these systems and give advice on how to manage the waste streams effectively.

Reduce waste

  • Buy in bulk

    • Only print documents if necessary and print on both sides.
    • Offer tap water or bottle your own water for customers.
    • Avoid single use items – sachets of coffee, sugar and sauces.
    • Avoid disposable items – cups and cutlery.
    • Work with suppliers who reduce or reuse their packaging.
  • Tips to recycle your waste

    • Try to avoid mixed recycling and look for suppliers that recycle at the source. While it’s a bit more work, the capture rates of this environmentally friendly option are higher.
    • Paper, card, glass, plastics and metal must be put out separately for collection.
    • Help customers and staff by using clear signage beside bins, in all required languages.
    • Train staff on proper disposal methods to avoid contamination penalties and ensure legal compliance.
    • Switch to smaller bins or less frequent collections if you aren’t using your full capacity currently.
    • Lock your bins so only your staff can access them.
    • Hire a compactor to compact your waste to reduce the number of bin collections.
    • Collaborate with suppliers who accept packaging returns or help reduce packaging.

Reduce food waste

Scottish businesses lose an average of £10,000 a year to food waste, with the equivalent of one in six meals being discarded directly in the bin. That drains business resources, but also contributes significantly to greenhouse gas emissions like methane and CO2. You can save money by looking at the choices you make when buying, preparing, and disposing of food and drink.

  • Control what you buy

    • Track busy periods and use your waste measurements to work out how much you need to buy, store and prepare daily.
    • Bulk buy non-perishable items if you have the storage.
    • Allocate the task to one staff member to avoid duplication and to build relationships with suppliers.
  • Menu creation

    • Plan your menus to use seasonal and local produce.
    • Design your menu with food that produces less waste.
    • Create dishes which use less popular cuts, ensuring you can use every part of the products you buy. 
    • Offer dishes such as salads as side dishes rather than including in a meal as standard. 
    • Offer two portion sizes to suit different appetites. 
    • Offer take away boxes for any leftovers. 
  • Storage

    • Monitor fridge and freezer temperatures regularly. 
    • Use stackable air-tight containers. 
    • Maintain a first-in, first-out system for stock control and food preparation. 
  • Food preparation

    • Reduce trimmings of vegetables, meat and fish. 
    • Use leftovers to make stock. 
  • Top tips

    • Introduce regular special dishes to make use of excess produce before it spoils. 
    • Extend the shelf life of fresh produce by purchasing and using a vacuum pack machine. 
    • Look at what foods are most commonly left uneaten – consider making these a side dish, or an extra added to the dish for a set cost.
    • Remember - leftovers might not seem costly as a customer has already paid for the dish – but they also contribute to wasted labour, energy, ingredients, as well as disposal costs. 

    Find out more about food wastage from Zero Waste Scotland or check out our advice on setting up a new food experience or delivering a quality food experience.

Switch out single use plastics

Now you have your audit of your single-use plastics, it’s time to work on swapping them out.

  • Consider taking a circular approach to business materials and look at reusing or repairing over recycling where you can. Read more about the circular economy from Zero Waste Scotland.
  • Request sustainable packaging options from suppliers. Every time a supplier sends you items wrapped in non-recyclables, you’ll just end up sending it to landfill. Specifically ordering products in recyclable packaging from your supplier will go a long way.

Find more ways on how to reduce single-use plastics from FOSH.

Work with local suppliers to buy local products

Choosing sustainable suppliers is crucial to reducing your business's environmental footprint and satisfying eco-conscious customers. 

  • Source locally where possible to reduce carbon emissions associated with transportation. This not only lowers environmental impact but supports the local economies.
  • Look for suppliers that hold sustainability certifications, such as Green Tourism, ISO 14001, or other recognised standards.
  • Develop partnerships with other local businesses, such as those in food or transportation, to ensure that all elements of your supply chain are working towards sustainability goals.

Switching to sustainable practices may present logistical challenges, particularly when sourcing eco-friendly products and services. Understanding how to overcome these barriers is crucial for long-term success and creating longer term supply chain resilience in the face of climate change.

  • Cultivate partnerships with suppliers who are committed to sustainability. Work together to support each other’s climate action plans and align your supply chain with your sustainability goals.
  • Work with a range of sustainable suppliers to ensure flexibility and resilience in your business operations.
  • Explore the possibility of joining industry consortia or a coalition to collaborate with suppliers by increasing economies of scale – allowing businesses to grow while reducing production costs, saving money and improving supply chain efficiency.

Food and drink

Sustainable practices can play a crucial role in reducing emissions and waste by prioritising locally sourced, seasonal, and organic food and drink products.

Reducing the carbon footprint of transporting goods means reducing food miles and supports sustainable farming practices, contributing to a greener food system.

Work with local food suppliers or organisations like Soil Association Scotland for sustainable food sourcing advice.

Find out more about using local produce in how to deliver a quality food experience.

Travel

Incentivise staff to travel via public transport

You should have an audit now of how your staff travel to and from work. Consider how you could make it easier for them to use public transport, walk or cycle to your place of business – maybe you could install more cycle racks or reward those that make sustainable choices?

You could:

  • implement a digital first policy, choosing video chat over in-person meetings between people who do not live / work within walking distance
  • implement a cycle to work scheme
  • encourage your staff to pick rail or coach journeys over car or air travel if a viable alternative
  • opt for hybrid or electric vehicles when using taxis or cars
  • discourage the use of plane journeys within mainland Scotland, England, and Wales
  • choose the most direct route if you must fly and opt for the airline companies that operate newer, cleaner aircrafts
  • opt only for airliners that use sustainable aviation fuels (SAFs) once these become available

Install electric vehicle (EV) charge points

Electric vehicles are growing in popularity amongst Scottish residents and visitors - by 2030, it’s estimated that between 500,000 to 1 million EVs will need around 30,000 charge points in Scotland.

  • Install charge points at your business to make it easier for staff and customers to make low carbon choices.
  • Check out available grants. There are some options where you can register your interest for future funding applications and be notified by email if they reopen - domestic charge point funding and used electric vehicle loans from Energy Saving Trust.
  • Find other existing EV charge points on Charge Place Scotland.

Charging infrastructure

  • Slow - suitable for overnight charging, adding 3 miles per hour.
  • Fast - adds between 6-20 miles per hour, charging fully in 3-7 hours.
  • Rapid and ultra-rapid - offer quick charging options, ideal for enroute or quick stops.

What you need to know about charging points

  • Charging costs vary by electricity prices and the EV’s battery size. Businesses can choose how to recover these costs, but transparency with customers is essential.
  • Businesses should consider the type of EV chargers that fit their location based on customer dwell time and available power supply.
  • Promote charge points on business websites and platforms like Zapmap to enhance your visibility.

Improve or replace fixtures and fittings

Investing in your building (insulation, windows etc) can save you significant money in the long-run and will improve your EPC rating. Enhancements can range from improved insulation to better doors and windows. Make sure you choose the most energy efficient options available and consider what materials are being used.

Before making changes it’s important to find out what measures your property will most benefit from and whether any policy changes impact you. Find guidance on adapting historic or scheduled buildings from the Engine Shed - Historic Environment Scotland’s building conservation centre.

You should also explore funding options. Funding may be available from sources such as your local heritage trust, council, or the Scottish Government. Find grants and loans for energy saving improvements from the Scottish Government.

Tips:

  • Refrigeration is often a major energy drain. Regular maintenance including checks, defrosting, and properly working door seals will reduce excess energy consumption. 
  • Regularly check all equipment (boilers, heating systems, ventilation) to ensure they are running efficiently. Well-maintained equipment will use less energy and last longer, cutting down on costs. 

Tips for reviewing your building

Boilers

Utilising boiler controls can enhance your business's sustainability by managing energy consumption more effectively.

Key boiler controls
  • Weather compensation controls – adjust heating based on external weather conditions, improving comfort and efficiency especially in variable climates.
  • Optimum start controllers – determine the best times to activate boilers based on required room temperatures, adapting seasonally for energy efficiency.
  • Nighttime setback controls – lower temperatures during set night hours to save energy, ideal for spaces like hotel corridors.
  • Frost protection controls – monitor and adjust temperatures in the coldest parts of a building to prevent frost damage when unoccupied.
  • Sequence control – operate multiple boilers efficiently by activating them sequentially as needed, rather than all at once.
Boiler maintenance

Regular check-ups – annual maintenance is vital for sustaining combustion efficiency, which can decline with the boiler’s age. Optimal settings can be adjusted to maintain efficiency.

Insulation – insulate boilers, pipes, and tanks to prevent heat loss, using easily removable covers for maintenance access.

Equipment upgrades –investing in high-efficiency boilers or systems, such as condensing boilers, can reduce long-term running costs despite higher initial expenses.

Zoning 

Implement zoning to control heating based on the specific needs of different building areas, which can significantly reduce unnecessary heating in unoccupied zones.

For more information and support visit Energy Saving Trust.

Building Energy Management System (BEMS)

A Building Energy Management System (BEMS) monitors and controls building services like heating and ventilation, displaying data in real time for easy adjustments. Proper usage and setting adjustments are crucial for realising potential savings.

Draughts

Taking the following steps could mean your heating system doesn’t have to work so hard.

  • Close windows and external doors as much as possible when the heating is on. 
  • Close curtains and blinds at the end of the day, especially during winter, to reduce draughts and retain heat. In summer the same process can help reduce heat from early evening direct sunlight.
  • Curtains should be thermal lined and adequately cover the window. 
  • Shutters also reduce heat losses, especially in historic properties.
Adding draught proofing

A door with a 3mm gap will let in as much cold air as a hole in the wall the size of a brick. Many draught proofing solutions are relatively low cost and easy to install. 

  • Put brush strips on letter boxes or the bottom of doors.
  • Put rubber or foam seals on doors and windows.
  • Replace silicone seals on damaged windows.
  • Install keyhole covers.

Heating and cooling

Heating can make up to 40% of your total energy use. You can cut your energy consumption by around 10% just by using the heating and cooling settings of your system. 

Recommended temperatures 

If you already have thermostats, make sure they are set to: 

  • 21°C for lounges and bathrooms 
  • 16°C for bedrooms 
  • 16-18°C for corridors 
  • 19-21°C for shared-use spaces 
Options for temperature control 

See if your current system can be adapted to include one of these options: 

  • Thermostatic radiator valves – they use an air temperature sensor to monitor the room temperature and adjust the radiator to match. 
  • Wall thermostats – they use several air temperature sensors to monitor the temperature and adjust the heating system (boiler or pump) to match. 
  • Time control – they use a timer to turn the radiators or system on at a certain time of day. 

Top tips: 

  • Turning up a thermostat won’t heat the room quicker. The temperature always increases at the same rate. You’ll just get a hotter room later.
  • Every 1°C of overheating a room can increase your heating costs by about 8%.
  • Room temperature sensors shouldn’t be placed in sunlight or next to certain equipment such as printers and computers.
  • If you do adjust your timers or temperatures, remember to check them again regularly – especially with Scotland’s frequent weather changes!

Find further advice on heating controls from Energy Saving Trust.

Insulation

Floors

Often overlooked as an area for energy saving, but nearly 10% of heat lost from a building occurs via the ground floor.

Walls

Around 9% of heat lost in a building is through the walls.

  • They can be insulated through cavity wall insulation, external or internal wall insulation.
  • For cavity walls, improving insulation is particularly cost-effective.
  • For solid walls, insulation behind plasterboard is very effective if there are no gaps. Ideally you should use 200mm of mineral wool or 100mm of urethane board. 
  • You can even buy urethane already bonded onto plasterboard. This is particularly suitable on ceilings below flat roofs. 
  • Always ensure that the moisture removal system in your walls is not altered.
  • There can be challenges to insulating old properties, as it can cause moisture problems. These problems are normally associated with a lack of roof and gutter maintenance, which causes water ingress and necessitates higher energy consumption to evaporate the water. Avoid this by regularly maintaining the roof and guttering. 
Lofts

Over 20% of heat in a building is lost through the roof.

  • You can often upgrade existing insulation by adding to what is already there (providing it is in good condition and not damp). If there is less than 15cm of insulation, it’s worth adding more.
  • Depending on the method of insulation there are several types of insulation which can be considered. These include: 
    • mineral wool 
    • sheep’s wool 
    • blown insulation 
    • rigid insulation board
  • For loft insulation, it is recommended at 350mm thickness, ideally in two layers at 90 degrees to each other. Make sure the loft space above can still breathe to avoid moisture build up. 

Lighting

Replace all traditional bulbs with low-energy alternatives such as LED or compact fluorescent bulbs in fixed fittings. Consider installing sensors or timers for outdoor and high-use areas to reduce unnecessary energy consumption.

Lightbulbs

LED bulbs are highly efficient, offering substantial cost savings. They instantly illuminate, withstand frequent switching, use up to 80% less energy, and last 50 times longer than traditional incandescent bulbs. 

Tips:

Light colour is measured in Kelvins. Use warmer light (2700K) for restaurants and bedrooms, and cooler light (4000K or higher) for offices and leisure centres. 

Enhance brightness by using light coloured or transparent shades, aluminium reflective surfaces, and holders designed for LEDs. 

Light fittings

Manual fittings

The easiest way to save energy and money is to promote a "switch off" lighting policy through labels and general messaging for customers and staff.

Tips:

Sometimes giving permission is better than giving an order. Use a label in a bathroom or public toilet saying: “Please feel free to switch light off!”.

Automatic fittings

There are three main types of light controller:

  1. Passive infrared sensor - motion sensors switch lights off following a set period of non-detection. This can help save up to 30% on lighting costs and are useful for public toilets, back areas, offices and function rooms.
  2. Light level sensors or photocells - these measure the natural light level and adjust the lights accordingly where needed. They are useful for outdoor areas such as car parks.
  3. Timers – use these to manually turn lights on and off after a set time and adjust them each season. They can be combined with sensors.

Some light controllers can be installed without wiring so check if it's possible to do this now and upgrade the lighting if budget allows.

Tips:

Having more than one switch to control different circuits makes it easier for customers to only switch on the right light. This is especially effective in larger spaces like lobbies, corridors or conference rooms. 

Letting natural light into a room is the best way to limit the need for lights. Avoid blinds – even those that tilt open can limit incoming daylight. 

Many businesses keep lights on to look "open for business". But when visitors look in they see the far wall. Rather than having all the lights on, try illuminating the back wall.

Water

Effective water management in businesses, particularly in areas like guest bathrooms and public washrooms, is crucial as water costs continue to rise due to increasing energy prices.

Water-efficient taps

Water-efficient taps reduce water usage while maintaining performance. Installation by a qualified plumber is recommended.

Types of water-efficient taps

  • Aerated taps: retrofit existing taps with aerators to mix air into the water stream, maintaining effective flow. They are cost-effective, around £5 per unit, with a payback period of about three months.
  • Spray taps: these taps produce a mist, cutting water use by 60% to 70%. Regular cleaning of the spray head is necessary to prevent blockages from soap and lime scale.
  • Automatic shut-off taps: useful in public spaces, these taps turn off automatically after a set time.
  • Percussion taps: self-closing taps that shut off within 1 to 30 seconds of use. Efficient and cost-effective, these taps reduce water usage by more than 50% and can be fitted onto existing taps for about £20 each.
  • Passive infrared sensors: these sensors activate the tap only during use and close it after a predetermined amount of water has flowed.

Did you know? Repairing a dripping tap can save over 5,000 litres of water annually.

Water-efficient showers

A conventional shower uses about 35 litres per 5-minute use, costing £65 annually if used daily. Power showers use 70 litres per session, doubling the cost.

Water-efficient shower solutions:

  • Water-saving showerheads: these reduce water consumption without compromising user experience, effective only with sufficient water pressure.
  • Flow restrictors: installed in the shower's pipework or directly in the showerhead, these limit water flow.
  • Push button controls: ideal for public facilities, these limit water use by activating the flow only when the button is pressed.
Managing hot water efficiently
  • Optimal temperature setting: maintain hot water at 60ºC to kill Legionella bacteria while remaining safe for bathing.
  • Reducing hot water waste: even without a water meter, reducing hot water usage can significantly lower energy costs.
Water-efficient toilets

Toilets made post-1991 generally use no more than 6 litres per flush, while older models may use up to 13 litres. Aim for:

  • Full flush: no more than 4.5 litres
  • Single flush: no more than 6 litres

Installation tips

Volume adjusters: use devices like Hippos or Save-a-flush, or a filled plastic bottle to reduce water per flush. Place them properly to avoid interfering with the flush mechanism. For larger cisterns, consider a cistern dam.

Flush mechanisms: dual flush systems allow a choice between a larger and a smaller flush (about 4 litres), helping to reduce water usage. These systems are typically easy to retrofit and should be clearly labelled to prevent misuse.

Water-efficient urinals

Uncontrolled urinals: these typically flush three times per hour, which can use 197m³ of water annually, costing around £417 in water charges.

Control mechanisms: installing devices that adjust flush frequency can reduce water usage by up to 75%. Waterless urinals can save up to 90% of water usage and often require less maintenance.

Enhancing toilet efficiency

Passive infrared sensor (PIR): controls a valve that regulates water flow into the cistern based on usage. Settings can include flushing after each use or after a set number of uses. They can also provide a hygiene flush during periods of low use, costing around £120 and are generally easy to retrofit. They operate on either battery or mains electricity.

Hydraulic valve: fitted to the urinal's inlet pipework, it operates on changes in water pressure caused by usage elsewhere in the system. This triggers the valve to refill the cistern, and it remains closed when not in use, preventing unnecessary flushing.

Windows

Windows are classified using an A to G rating, with A being the best. The rating considers coatings, triple-glazing and evacuated cavities.  

High performance glass is coated to redirect heat back into a room or prevent heat or cold from entering. This is more expensive, so check energy saving properties against installations costs to get the best value. 

Apply for recognitions and awards

  • Scottish Thistle Awards

    The prestigious Scottish Thistle Awards recognise excellence in Scottish tourism, with categories specifically dedicated to responsible tourism practices.

  • Green Tourism Certification

    The UK-based Green Tourism Certification provides a formal recognition of your efforts in sustainability and is widely respected by both the industry and customers.

  • Green Key

    Green Key is another green certification programme, as well as an international ecolabel, for tourism establishments such as hotels, campsites, and attractions.

  • EarthCheck

    EarthCheck is a global certification that helps the tourism industry boost its sustainability efforts by focusing on efficient resource use and environmental responsibility.

Make long-term improvements

Running on renewable energy and using green vehicles is the aim of all businesses but these sustainable improvements can require much more investment and time to transition. You can plan for these changes well in advance, set aside money and consider the best timing to make the transition easier.

Long-term sustainability improvements

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