Borve Lodge Estate Case Study

Delivering a high-quality and relaxing experience is central to the Estate’s ethos. All guest communication is handled by the in-house team and tailored to the individual. Automated emails are avoided in favour of personal engagement, especially for special occasions or where guests have specific requirements. 

The Estate maintains high housekeeping standards across all properties, using detailed checklists for cleaning and laundry. Guest comfort is a priority, with every property prepared to the same meticulous standard. 

Guests are welcomed with a basket of local produce, including items from small Hebridean suppliers. Information packs sent ahead of arrival and available in each property include tips on where to eat, what to see, and highlight local businesses and producers. 

The Rock House and The Broch offer a unique architectural experience, thoughtfully designed to blend into the natural environment. These properties are regularly updated to ensure they continue to meet the Estate’s exacting standards for quality and guest experience. 

In response to guest feedback, Claddach House has recently been added to the Estate’s pet-friendly accommodation options, complete with a dog welcome pack. 

The Estate’s efforts have been recognised with national awards. In 2024, Borve Lodge Estate was named Scotland’s Greatest Escape by BBC Scotland, winning both Best Unique and Unusual Escape and the overall series title. It was also a finalist in the Highlands and Islands Thistle Awards for self-catering accommodation. 

The Estate’s next planned investment is a refurbishment of Claddach House, with updates to décor and furnishings to maintain consistency across all accommodation. 

In parallel, the Estate is advancing a long-term ecological project on the Isle of Taransay, where it acts as custodian. The goal is to regenerate the island’s biodiversity, working with conservationists and environmental experts. The project focuses on rebalancing grazing, supporting native flora and fauna, and encouraging responsible tourism. 

The Estate has also partnered with adventure company Rvival to offer immersive escape experiences on Taransay, giving guests the opportunity to explore the island’s natural beauty in a sustainable and educational way. 

Borve Lodge Estate continues to invest in its people, employing a small permanent team from the local community and offering training, support, and a collaborative work environment.